Shipping policy

This shipping policy is designed specifically for your Shopify store, Soclo Designs Inc., keeping in mind your focus on the Philippine market (Lazada, Shopee, and TikTok Shop expectations) and your commitment to high-quality infant wear.

Shipping Policy

Thank you for choosing Minnies' & Mimi by Soclo Designs Inc. We are committed to delivering our handcrafted, breathable infant wear to your doorstep as quickly and safely as possible.

1. Order Processing Time

All orders are processed within 1-2 business days (Monday – Friday, excluding holidays).

  • Orders placed on weekends or holidays will be processed the following business day.

  • If we are experiencing a high volume of orders (especially during 11.11 or 12.12 sales), shipments may be delayed by a few days. We will notify you via email or SMS if there is a significant delay.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We primarily ship within the Philippines.

Location Estimated Delivery Time
Metro Manila 2–3 Business Days
Luzon 3–5 Business Days
Visayas / Mindanao 5–10 Business Days

Note: Delivery delays can occasionally occur due to extreme weather or local carrier issues.

3. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours. You can track your parcel directly through our integrated Shopify tracking page or the courier's website.

4. Shipping Carriers

To ensure your baby’s clothes arrive in perfect condition, we partner with reliable local couriers, including:

  • J&T Express

  • NinjaVan

  • Flash Express

  • Grab/Lalamove (For same-day delivery requests within Metro Manila—please message us directly for rates).

5. Damages and Issues

Minnies' & Mimi is not liable for products damaged or lost during shipping. However, we care deeply about your experience. If you received your order damaged, please save all packaging materials and damaged goods, then contact our support team at [Your Business Email] or message us on our official social media pages so we can help you file a claim with the carrier.

6. International Shipping

Currently, we only ship within the Philippines. We are working hard to bring our breathable, tropical-ready fabrics to babies worldwide soon!

7. Missing Packages

If your tracking info shows "Delivered" but you haven't received your package:

  1. Check with neighbors or building reception.

  2. Contact the local courier branch.

  3. If still missing, reach out to us within 7 days of the marked delivery date.

Questions?

If you have any questions about your order, please contact our Shop Manager, Jhester Wong, or our support team via the "Contact Us" page on our website.